Refund & Returns Policy
Effective Date: 6 July 2026
At Aldayevriday, we want you to be happy with your purchase. If something isn’t right, we’re here to help.
Returns
You may request a return within 30 days of receiving your order, provided that:
- The item is unworn, unused, and unwashed.
- The item is in its original condition with all tags attached.
- The item is returned in its original packaging where possible.
- You provide proof of purchase (order confirmation or receipt).
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned or refunded unless they are defective or incorrect:
- Clearance or sale items marked as final sale.
- Items that have been worn, washed, altered, or damaged after delivery.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery. Include your order number and clear photographs of the issue. We will assess the claim and, where appropriate, arrange a replacement, exchange, or full refund at no additional cost to you.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If your refund is approved:
- Refunds will be processed to your original payment method.
- Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Exchanges
If you need a different size or colour, please contact us to arrange an exchange. Exchanges are subject to product availability. If the requested item is unavailable, we may issue a refund or store credit.
Return Shipping
If you are returning an item because you changed your mind or ordered the wrong size, you are responsible for the return shipping costs.
If the return is due to a damaged, defective, or incorrect item, Aldayevriday will cover the reasonable return shipping costs.
How to Request a Return
To start a return, please contact us with:
- Your full name
- Order number
- Reason for the return
- Photos (if the item is damaged or incorrect)
Email: sales@aldayevriday.com
Please wait for return instructions before sending any items back.
Consumer Rights
Nothing in this policy limits your rights under the applicable consumer protection laws of South Africa, including the Consumer Protection Act, where applicable.
Shipping Policy
Effective Date: 6 July 2026
Thank you for shopping with Aldayevriday. We are committed to getting your order to you as quickly and safely as possible.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
During product launches, promotions, or holiday periods, processing times may be slightly longer. If there are significant delays, we will notify you using the contact details provided with your order.
Shipping
We currently ship throughout South Africa.
Delivery times are estimates and may vary depending on your location and the courier service.
Estimated delivery times:
- Major metropolitan areas: 2–5 business days
- Regional and outlying areas: 3–7 business days
Please note that delivery time begins once your order has been dispatched, not when it is placed.
Shipping Costs
Shipping costs are at a flat rate of R120, if order is above R1000 shipping is free.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, allowing you to monitor your delivery.
Delivery Information
Please ensure that your shipping address and contact details are accurate before completing your purchase.
Aldayevriday cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information provided by the customer.
If a parcel is returned to us because it could not be delivered, additional shipping charges may apply before it is resent.
Delays
While we work with trusted courier partners, delivery times are estimates and cannot be guaranteed.
Aldayevriday is not responsible for delays caused by:
- Severe weather conditions
- Public holidays
- Industrial action or courier disruptions
- High shipping volumes
- Circumstances beyond our reasonable control
Lost or Damaged Parcels
If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible.
Where applicable, we will work with the courier to investigate the issue and determine the appropriate resolution, which may include a replacement or refund.
International Shipping
At this time, Aldayevriday ships only within South Africa.
We look forward to expanding to international destinations in the future.
Contact Us
If you have any questions about your order or shipping, please contact us:
Email: sales@aldayevriday.com
Thank you for supporting Aldayevriday. We appreciate every order and are committed to making things right whenever possible.
We appreciate your support and thank you for choosing Aldayevriday.